We are loyal to our clients we always do our best for them. We are loyal to each other we support each other fully. We are loyal to our company we always speak positively about it. We always act in the best interests of the company which supports us all.
CODE OF HONOUR
Loyalty
Team
Our team is our family at work. We put team before self. We reward great effort. We ask for each others' help when we need it and are ready to help when asked. We accept, respect and support each other. We look for opportunities to have fun with each other. We enjoy our work and the time we spend together.
Customer Satisfaction
We are passionate about customer satisfaction. We always strive for excellence and quality of service. We provide great value to our clients. We are consistent. We are professional and reliable. We look for opportunities to have fun with our clients and we enjoy the time we spend with them.
We regularly seek feedback from our clients in order to continually improve our service.
Integrity
We are trustworthy people who operate in an ethical manner. We are honest and forthright. We show consideration to others by being punctual and reliable. We bring our personal best to work. We do what we say we will do.
Commitment
We are committed to our clients and our work. We further our education to better serve our clients. We take personal responsibility for persevering until we find a solution. We are available for our clients and our colleagues. We are focused and thorough.
Respect
We respect people's differences, whether they are differences of opinion, origin or belief. We display respect in the way we speak and the way we behave towards other people. We are respectful of others' knowledge and experience, and we learn from them whenever we can.
Communication
We speak positively to and about one another. We aim for clarity of communication and we ask for further information if we need it. We speak with honesty and good intent. We use systems to ensure that tasks are explained clearly.
Balance
We see work as part of a balanced whole which includes all areas of life, including family, health and leisure. We consider it vital to have family time and time to ourselves. We also consider it vital to foster a work environment which allows us to enjoy the large part of our day that we spend here.
Gratitude
We promote an attitude of gratitude in our workplace. We show appreciation to each other often. We express gratitude to our clients regularly. We are grateful for our loyal clients, for our dedicated team, for our dynamic company and for our abundant life.
Community
We are committed to supporting the community which supports us. We look for opportunities to assist charities and community groups with our resources and our time. We are passionate about our community and promote it wherever possible.
