What are managed services?

Managed Services is an application that is installed on networked devices (most commonly servers and workstations) which allows your I.T. provider to monitor (in close to real-time) your I.T. infrastructure. An effective managed services plan ensures that your systems are healthy and running optimally.

Loyal I.T. Solutions is a managed service provider (MSP) and under one of our managed services plans, we can provide the following (and more) services: 

• Patch updating (Windows updates) 
• Managed antivirus 
• Managed endpoint firewall 
• System reporting and documentation 
• System and disk optimisation
• Emergency loan server 

Why should you consider managed services?

Expertise

A team of technicians, such as Loyal I.T. Solutions’ technicians, have years of combined expertise, skills, training, and knowledge in various areas of information technology. In effect, by having one managed services plan , you are getting the expertise of multiple technicians with years of experience.

Cost saving

Having a managed services plan keeps the labour costs low, with items such as helpdesk and onsite support already covered in some plans. This means you can manage your budget more efficiently without the unexpected costs from ad hoc support. Our plans are tailored to the number of devices covered which ensures that you are getting value for money.

Security, Compliance and Data Protection

A managed services plan ensures updates, patches and protection are in place for your email and network security. There is no need to purchase a standalone virus application for each machine – each plan will protect all devices under the contract. Clear and regular security reporting is available to assist clients for management reporting or insurance compliance needs.

Flexibility and Service Bundling

A managed services plan bundles multiple services, such as antivirus and firewall, in one plan, so you don’t have to pay for individual components. Our managed services plans can be changed as your business changes. With no lock-in contracts, you can change your device numbers as often as you need to and even switch between plans to whichever suits best at that moment in time.

Regular Maintenance          

As part of a managed services plan, we can provide regular maintenance, either onsite or remote, for your servers and network. If issues are found during maintenance, we will recommend a solution and provide support until the fault is rectified.

If you are interested in knowing more about our managed services plans, please contact Loyal I.T. Solutions on 02 4337 0700 or at quotes@loyalit.com.au.